Terms & Conditions
Shipping Information
Shipping costs will be calculated during the checkout process using Australia Post rates.
Our maximum order weight is 10KG including shipping packaging. If your order exceeds this limit you will not be able to proceed to checkout. If you would like to get a quote on a custom heavy order, please contact us.
If you need to make changes or cancel an order placed with us, please reach out to us promptly. We understand that circumstances may arise, and we’ll do our best to accommodate your request. However, as we strive for efficiency in order processing, there’s a limited window for changes or cancellations.
Please note that orders are automatically processed on our secure platform, incurring irreversible fees. If you decide to cancel an order, we’ll issue a full refund, deducting any transaction or applicable fees incurred by Affordable Wholefoods due to the cancellation.
Delivery of goods is subject to availability and without liability for any delays. Once the goods are delivered to your location, all risks associated with the goods pass to you, the customer.
Refund Policy
At our store, we offer refunds in the form of store credit only. We are committed to ensuring that all our customers are completely satisfied with both our products and service. If you receive a damaged product or incorrect item, please notify us within 48 hours of receiving your order.
All refund requests and disputes will be thoroughly investigated on a case-by-case basis, and the final decision will be made by the company.
For damaged items, we require a photo as evidence. Additionally, proof of purchase must be provided to qualify for a full refund of the product. In some cases, we may request that the item be returned before issuing a refund or replacement, and the cost of return freight may be the customer’s responsibility.
Please note that refunds for change of mind will not be issued.
Allergen Notification
While we diligently maintain separation and packaging standards for all products, please be aware that items sold on our website might have been processed in a facility that handles allergens, traces of allergens, or by-products including but not limited to: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, eggs, pollen and bee products, preservatives, gluten and gluten-containing cereals, wheat, rye, barley, oats, spelt, dairy, fish, crustacea, and other potential allergens.
Additionally, we endeavour to collaborate with our manufacturers to ensure proper segregation, hygiene, and cleaning protocols to minimise cross-contamination. However, despite our best efforts, some factors remain beyond our control.
Please note that the allergen and nutritional information provided on our website is intended as a sincere effort to assist our customers and should not be construed as a guarantee.
We prioritise your well-being and strive to provide the utmost care to our customers.
Packaging
At Affordable Wholefoods, our commitment to the environment is paramount. As we supply bulk foods and goods, please note that the majority of our items are not traditionally packaged.
Our product bags feature a tin-tie closure, eliminating the need for sticky tape and allowing for repeated use. While we advocate for reusing these bags, we strongly recommend transferring all products into airtight containers upon arrival or storing them in the refrigerator for optimal freshness.
In our efforts to minimise waste and reduce plastic usage, we use recycled cardboard and other eco-friendly materials for packaging, ensuring your products arrive safely across Australia while upholding our environmental values.
Please be advised that bulk liquids are not available for online shipping.
By placing an order on our site, you acknowledge our discretion in packaging your goods to ensure their integrity during transit. We remain dedicated to reducing waste and our ecological footprint, continually refining our practices to better serve both our customers and the planet.
Product Availability
While we strive to maintain accurate stock levels on our website, fluctuations in inventory and unforeseen supplier delays may result in certain products becoming temporarily unavailable.
Should this situation arise during an online purchase, we will promptly notify you via email and issue a refund for the affected product. Alternatively, we may offer a suitable replacement upon your preference.
In-store occurrences of out-of-stock items can be addressed by consulting with a team member. They can provide insight into the potential arrival of the product and notify you accordingly once it becomes available.
We regret any inconvenience caused by these circumstances and appreciate your understanding. Please note that rainchecks will not be provided for advertised stock purchased at Affordable Wholefoods, including items featured in sales promotions.
Updates to Terms and Conditions
Please be advised that we reserve the right to modify our terms and conditions at any time. These changes will be effective immediately upon being posted on our website.
By continuing to use our services, you agree to be bound by the updated terms and conditions. We strongly encourage you to review them periodically to remain informed about any adjustments or revisions.
Copyright & Trademark
All content on this website is copyright Affordable Wholefoods. Unauthorised use or reproduction is prohibited under Australian copyright law.
‘Affordable Wholefoods’ and ‘afford a whole life’ are registered trademarks and therefore protected under all trademark laws in Australia and worldwide.
Affordable Wholefoods is in no way associated or affiliated with, or sponsored or endorsed by, Whole Foods Market Inc, or its affiliated Whole Food Market companies.