Frequently Asked Questions
Shopping Online
To register simply follow the prompts at the checkout on your first shop and be sure to save your username and password for future use.
Absolutely. Our customers have the choice of creating an account or shopping as a guest. It is totally up to you.
By creating a user account you are able to save your shipping details and view past orders and invoices.
All deliveries are via Australia Post. As we are based in Coffs Harbour on the North Coast of NSW please allow time for your delivery to arrive. Most deliveries should arrive within 3 to 5 days but may take longer for remote areas. An Australia Post tracking number and website link will be emailed to you so you can track your order's delivery progress.
Shopping online with us is easy. Explore our category pages to find the products you are looking for. For ease of shopping you can also use the search button to find your products located in the top right hand corner of the every page.
Once you find the product/s you are looking for, click on the Quick Shop button underneath the product, and a popup window will appear where you will be able to select the weight and quantity you would like and click ‘Add to Cart’. You can then close the popup window by clicking on the X in the top right corner to continue browsing our products.
If you would like to see more product information before purchasing, click on the See Product Details button at the bottom of the popup.
If you do not see a window open when you click on the Quick View button, please ensure that you are not blocking popups for our website in your browser.
There is a cart icon at the top right corner of every page. Click on the icon at any time to open up your shopping basket. Once you are happy with your order, click on the ‘Checkout’ button to enter your shipping details and make payment via our secure platform (Stripe). It’s that simple.
Yes of course. Simply click on the ‘Organic Foods’ category to find a list of products that are guaranteed 100% certified organic as per Australian organic certification standards.
All our products include GST where applicable. Most wholefoods do not attract GST. The total GST included will be shown on your invoice but can also be seen at any time by viewing your shopping cart.
Checking Out with Coupons
You can redeem your coupon on either the Cart page or the Checkout page.
Cart page: Underneath your cart summary table you will see a 'Coupon code' field. Simply enter your coupon and click the 'Apply Coupon' button.
Checkout page: Alternatively, you can redeem your coupon at the checkout page. Click on the button that says ‘Have a coupon? Click here to enter your code’. Then follow the steps.
No, online coupons can only be used at our online store.
My Order
Once you have submitted your order the processing begins. This means that should you wish to change or cancel your order you will need to contact our Customer Service team as soon as possible on Ph: (02) 6651 3471 (9am to 5pm Monday to Friday) to alleviate incurring a cancellation fee.
If you are not happy with the quality or condition of your products when they arrive to you, please contact us and we will replace those items next time you shop with us, or arrange a refund or credit for the amount of those items. This does not include the cost of postage.
If an item in your order is currently unavailable we will fill the remainder of your order and then one of the following credit options can be arranged.
Option 1 ~ Credit Coupon
A Credit Coupon will be issued, on request by the customer, to the value of the refund. The Credit Coupon will be valid for one year from date of issue. All redeemable coupons will be issued by our customer service team detailing a special code. The special code and refundable amount will be recorded within the customer’s online details for verification at the time of redemption by that customer.
Option 2 ~ Refund
All refunds will be provided back in the original tender via Stripe. Credit cards must be processed back onto the original credit card.
We will do our best to advise you in the event of any delay. However, sometimes delays maybe beyond our control – but be assured that your order is very important to us and one of our team will contact you as soon as possible to alleviate any inconvenience.
My Delivery
As we use Austalia Post for our deliveries they will normally leave instructions for you to pickup your parcel from your local post office or inform you of an alternate delivery time. If you believe your delivery has gone missing please contact our Customer Service team as soon as possible on Ph: (02) 6651 3471 (9am to 5pm Monday to Friday) to alleviate incurring a cancellation fee.
Yes, postage varies depending on weight and location. Use our shipping calculator at checkout to calculate your postage fees.
Contact our Customer Service team as soon as possible on Ph: (02) 6651 3471 between 9am to 5pm Monday to Friday, and we will get to the bottom of it.
Personal Details
You can update your personal details by clicking on the ‘My Account’ icon in the top right hand corner which will take you to the My Account page.
You can reset your password here. If you don’t receive your reset password email after filling out the form, contact us.
Once logged in you can easily check your order history. Simply click on the ‘My Account’ icon located in the top right hand corner and then click on the ‘Orders’ tab. You can select any order to see more details and download your invoice.
Storing your Wholefoods
We recommend you store your wholefoods in airtight containers or bags (not of the paper or cardboard kind) in a cool place. Refrigerated storage is ideal (4-15 degrees C). Flours and grains can also be stored in the freezer (below 0 degrees C). Refrigerated and freezer storage is highly recommended particularly in the summer months.
Note: High humidity also affects the quality of wholefoods, therefore a low humidity environment is ideal for storing your wholefoods.
For more in depth information read our blog on Tips for Storing your Wholefoods.